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Charter's Retirement and Supported Living team are supporting Philip, a Jobmatch student, to develop a career in housing.
- Sally Humpage, Retirement & Support Living Manager, Charter
Reach are supporting older people who live at the new Llys Enfys extra-care scheme in Cardiff.
- Paul Bevan, Strategy & Development Manager, reach
Solas are supporting Stephen to pursue a career in professional photography.
- Wendy Carrie, Learning Co-ordinator, Solas
We've introduced affordable home contents insurance for our tenants.
- Emma Brenton, Business Continuity Officer, Seren
We're part of the GENus Consortium, a well established successful partnership of housing and support providers working in South East Wales.
- Darrell Bolton, Corporate Director, Fairlake
We've developed a family intervention service with our local authority partners to give families at risk of homelessness a chance to succeed.
- Andrea Gale, Service Development Manager
We are improving the energy efficiency of 600 homes in Markham, Caerphilly, making them cheaper and attractive places to live.
- Bron Lloyd, Head of Community Regeneration, Charter
We have given the people we support at the Fitz, ownership of the snack bar during the evenings and weekends. It gives individuals greater responsibility and increases their confidence in a working environment.
- Rob Petrie, Drop in & Client Activities Co-ordinator, Pen yr Enfys
We continually support our staff so they can focus on delivering our services more effectively.
- Nicola James, PA to Group Chief Executive, Seren
We helped the community of Stow Hill set up the 'SHARE' Centre which is now used by over 300 people a week.
- Bron Lloyd, Head of Community Regeneration, Charter
We reviewed our funding arrangements so that we can grow with less Welsh Assembly Government grant in future.
- Simon Jones, Corporate Director, Seren
We've helped tenants gain over £200,000 worth of savings in less than a year.
- Andrew Desmond, Money Saving Project Officer, Charter
This year, we've provided accommodation and support to 1,020 people.
- Paul Cockeram, Manager, Solas
In partnership with the Technical Strategy Board and Cardiff School of Architecture, we are using renewable technologies to reduce carbon emissions; technologies that can be replicated all over the UK.
- Tim Adams, Maintenance Department, Charter
We worked with two families to decorate one of Newport Festival's community Superdragons.
- Anna Ozemoya, Youth Projects Development Manager, Charter
We provided Sharon with continuous support to gain enough confidence to start taking public transport and going out alone in crowded places.
- Naomi Dhillon, Relief Worker, Pen yr Enfys
We are delivering over 101 energy efficient homes, with energy bills of just £5.00 per week, at Mariner's Quay, Newport.
- Neil Barber, Assistant Director, Fairlake
We are working with tenants to create community allotments to grow their own veg, helping them adopt a healthier diet and lifestyle.
- Judith Drew, Neighbourhood Manager, Charter
After being house bound for many years due to poor mobility, we supported Jean to get a mobility car.
- Emma Evans, Support Worker, reach
We piloted a new home ownership service which enabled a person reach support to buy a home of his own.
- Vicki Ebdon, Marketing Co-ordinator, Fairlakeliving
A £1.7m refurbishment of a Grade II listed building will provide 23 rooms for homeless people at Clifton Place, Newport.
- Nick Taylor, Assistant Director, Solas
We've implemented a new rota management system to make sure there is always a member of staff available to support people when needed.
- Leanne Rowlands, Support Services Manager, reach
Even with complex health issues, we are supporting Norah to live her own life.
- Emma Evans, reach
With our help Jon has secured a place at University on a musical production course, following a 5 year struggle to overcome his alcohol problem.
- Steve Young, Alcohol Support & Advice Services Manager, Pen yr Enfys
We have sourced grant assistance for older homeowners to the tune of £4.5 million.
- Phil Arnold, Manager, Newport Care & Repair
At Bryn Pinwydden we are giving quality and choice back to the people we support.
- Denise Trenchard, Support Worker, reach
We are supporting Matt, Phil and Don to manage their own allotment and grow their own fruit and vegetables for themselves, their families and their friends.
- Dawn Sullivan, Support Worker, reach
I've been appointed to work with the people Solas support, to ensure they receive expert intervention to improve their lives.
- Rick Budd, Clinical Psychologist, Solas
We are consulting with tenants on how they would like their community parks to look in the future.
- Ailsa Yeoman Evans, Tenant Participation Manager, Charter
We launched Steps to Work creating employment and training opportunities for the people we house and support.
- Kate Aspinwall, Steps to Work Manager, Seren
A shopping precinct has been demolished to make way for a new neighbourhood called Blenheim Square.
- Neil Barber, Assistant Director, Fairlake
32 new, stylish apartments at Cwrt Twyncarn, Cwmcarn have been built for people aged 55 years and over.
- Rhys Parry, New Business & Development Manager, Fairlake
Together with the Leadbitter Group, we were delighted to win the ''Low/Zero Carbon Award' at the Construction Excellence in Wales Awards, for our Mariner's Quay development in Newport.
- Amanda Davies, Group Chief Executive, Seren
Young people Solas support took part in Eco Chic, a superb musical fashion show held at Blaenavon Workmans Hall, which was sponsored by Children in Need, Communities First and Helping Hands Printers.
- Rhian Stone, Corporate Director, Solas
OK Kids supports families to improve their parenting techniques.
- Bron Lloyd, Head of Community Regeneration, Charter
We have helped over 1,000 people buy a home of their own through our Fairlakeliving home ownership scheme.
- Vicki Ebdon, Marketing Co-ordinator, Fairlake
We organise a week of sporting events and games every summer and winter to bolster team working skills and provide a week of exercise and fun for the people we support.
- Benedicte Lepine, Drop In Project Worker, Pen yr Enfys
Charter launched 'Working for Me', an initiative aimed at anyone interested in starting up their own business and becoming their own boss.
- David Gape, Working for Me, Charter
We hosted a consultation session with the Law Commission, inviting stakeholders and the people we support to have their say.
- Judith North, Corporate Director, reach
40 new affordable homes are being developed as part of the on-going regeneration of Alway, Newport.
- Darrell Bolton, Corporate Director, Fairlake
We provided an extra 1,000 hours of health and safety training to staff.
- Andrew Palmer, Head of Business Continuity, Seren
We recently refurbished Dyfrig House, direct access hostel for people with alcohol or drug problems, making it a more comfortable place to live in.
- Steve James, Corporate Director, Pen yr Enfys
Charter Options helps people get onto the property ladder. Try before you buy - rent a property and then buy it from us at any time.
- Andrea Gale, Service Development Manager, Charter
Fairlake living is a one-stop shop for all our home ownership customers.
- Vicki Ebdon, Marketing Co-ordinator, Fairlake
We have joined forces with Kaleidscope to create a peer mentoring scheme, enabling clients to get back into work and develop skills and qualifications.
- Steve James, Corporate Director, Pen yr Enfys
Our refurbished offices will improve frontline services for our customers and improve the City centre environment for the people of Newport.
- Darrell Bolton, Corporate Director, Fairlake
The lives of residents living in a Newport street have been improved by bringing back into use a home which had been empty for 20 years.
- Rhys Parry, New Business & Development Manager, Fairlake
We launched '50 and up' housing and support services specifically designed for older people.
- Denise Taylor, Communications Manager, Seren
We are working with tenants and staff to ensure our tenant involvement activities make a real difference - we're moving 'Forward Together'.
- Ailsa Yeoman Evans, Tenant Participation Manager, Charter
We support homeless people to recognise and acknowledge their own potential - many of them have been successfully nominated for prestigious community awards.
- Clare Rogers, Client Participation Manager, Solas
We have adapted over 2,000 homes to directly facilitate timely hospital discharge.
- Phil Arnold, Manager, Newport Care & Repair
Charter Options Lettings Agency will be expanding into Monmouthshire and Torfaen increasing the housing options available to people.
- Andrea Gale, Service Development Manager, Charter
We are designing individual support to enable people to take control of their lives and to choose where they want to live.
- Carol Eveson, Inclusion Officer, reach
Our Customer Services team have improved the way telephone calls are processed to ensure a 'right first time' approach, so our customers never have to call back.
- Angela Kerrison, Customer Services Team, Charter
Solas resident, Ian, won the Community Learner of the Year award at the NIACE Inspire Adult Learner awards. Ian's achievements were recognized as being 'inspirational or life-changing'.
- Rhian Stone, Corporate Director, Solas
Peter has been employed for a full year and is looking forward to promotion after spending some time out of work due to his difficulties with alcohol.
- Steve Young, Alcohol Support & Advice Services Manager, Pen yr Enfys
We supported David to purchase and care for chickens in his own back garden, just as he did as a child.
- Natalie Hayes, Area Manager, reach
We launched a fantastic new intranet system, 'The Hub', increasing the speed and efficiency of internal communication with our staff.
- Denise Taylor, Communications Manager, Seren
Marcus is supported and has been appointed to the Board of reach.
- Natalie Hayes, Area Manager, reach
At the TPAS Cymru Annual Awards, Solas were awarded 1st in the category 'Empowering People to Improve Services - Tenants and Residents in Action'.
- Clare Rogers, Tenant Participation Manager, Solas
The regeneration of Ringland, Newport will provide 63 affordable homes for local people.
- Darrell Bolton, Corporate Director, Fairlake
Our staff forum, Viewpoint, have helped influence decisions that affect all our people at work.
- Maxine Wiseman, Head of HR, Seren
Wales' first ever Sustainability Week is took place between 17-21 May. We joined forces with the Leadbitter Group to organise a day of activities for local people.
- Vicki Ebdon, Marketing Co-ordinator, Fairlake
We are enabling the people reach supports to plan and deliver their own awards ceremony for 2011.
- Natalie Hayes, Area Manager, reach
Charter's Seniors, hosted an Older Person's Independence Day at Cefn Glas Extra Care Scheme, Blackwood.
- Ailsa Yeoman Evans, Tenant Participation Manager, Charter
We're providing a circle of support for Warren to help him achieve his goals and aspirations.
- Christine Jansen van Vuren, Support Worker, reach
We continuously show support for other charities, raising over £200.00 in last year's Pink Day in support of breast cancer research.
- Kathy Bell, Alcohol Advice & Support Senior Project Worker, Pen yr Enfys
We are designing individual support to enable people to take control of their lives and choose where they want to live.
- Carol Eveson, Inclusion Co-ordinator, reach
Solas reviewed staff roles and responsibilities and appointed specialists to ensure people receive a comprehensive support service.
- Clare Rogers, Client Participation Manager, Solas
Our Aspirations project helps young people recognise their full potential. We develop their interests, learning and awaken their ambition.
- Anna Ozemoya, Youth Project Development Worker, Charter
We have developed a resident participation strategy and implementation plan so that the people we support are central to everything we do.
- Clare Rogers, Client Participation Manager, Solas
We supported Dave who, after a long period of abstinence is now reunited with his family.
- Steve Young, Alcohol Support & Advice Services Manager, Pen yr Enfys
We have supported individuals into employment and apprenticeships by working in partnership with other housing providers.
- Clare Rogers, Solas
Working in partnership with Shelter Cymru, people with rent arrears receive in-depth welfare and housing benefit advice thanks to our Income Maximisation project.
- Debbie Evans, Rent & Financial Solutions Team Manager, Charter
Bistro nights at the Fitz are fantastic. Great food is prepared by the people we support, transferring the drop in into a lovely night out.
- Jean Baker, Project Worker, Pen yr Enfys
We were part of the team that established Moneyline Cymru to tackle doorstep lending.
- Bron Lloyd, Head of Community Regeneration, Charter
We are working with Able Radio to create podcasts, making information accessible for our workforce and the people we support to have their say.
- Carol Eveson, Inclusion Co-ordinator, reach
We have raised over £150,000 worth of charitable funding for repairs to the homes of vulnerable older people.
- Phil Arnold, Manager, Newport Care & Repair
Our Newport Ladder Project is providing young, employed people with accommodation whilst saving for a future housing deposit.
- Andrea Gale, Services Development Manager
We are working with Able Radio to create podcasts, making information accessible for our workforce and the people we support to have their say.
- Carol Eveson, Inclusion Co-ordinator, reach
We transformed a run-down neighbourhood centre in Cwmcarn, removing eyesore buildings and replaced them with new shops and homes.
- Neil Barber, Assistant Director, Fairlake
We have involved people we support at tender interviews.
- Natalie Hayes, Area Manager, reach
We reviewed our policies to keep staff and the people we support safe.
- Leanne Rowlands, Support Services Manager, reach
Staff within the Group raised over £2,000 for charitable causes.
- Bev Evans, Joint Chair, Synergy , Seren's Staff & Social Club
We have worked with our staff and customers to help improve our services in a way that makes a positive difference to our customers and keeps our staff safe - Gareth Cole, Head of Continuous Improvement, Seren
Fairlake helped a person that Reach supports to buy their own home.
- Tim Beckingsale, Home Ownership & Strategic Asset Manager, Fairlake
We are working with Monmouthshire Housing Association to develop a 'time banking' pilot to reward tenants who get involved.
- Judith Drew, Neighbourhood Manager, Charter
We've supported individuals to recognise and acknowledge their own potential , resulting in successful nominations for prestigious community awards.
- Clare Rogers, Solas
We are investing in new reception facilities at Exchange House for the Group's customers so that we are more accessible.
- Kathryn Edwards, Corporate Director, Charter
We've completed the first shared ownership staircasing in Wales for an older couple who needed to release some equity in their home.
- Pam Robson, Property Manager, Fairlake
Charter works closely with its tenants to help make their tenancies a success - Scott Sanders, Director of Housing, Charter
Reach hosted 35 Finnish support providers to share learning and ideas – Judith North, Corporate Director, reach
Seren Group got the 'thumbs up' from the Welsh Assembly Government during a regulation pilot – Amanda Davies, Group Chief Executive
Charter showed the Scottish Minister for Housing & Communities around homes built at Mariner's Quay – Kath Edwards, Corporate Director, Charter
Fairlake provide shared ownership solution to help people onto the property ladder wh can't afford big deposits – Neil Barber, Assistant Director, Fairlake
Pen yr Enfys provide services to business – providing support and training to both employers and employees – Steve James, Corporate Director, Pen yr Enfys